ICT is all about transforming the existing government organizations to provide more convenient and efficient services to citizens. The growing functionality, low cost, and scalability of ICT services makes it a highly adaptable tool for all levels of government. In the following lines we are going to find out the connection between good governance and ICT services, and the ways in which government organizations can be more efficient and effective in delivering results to their
Quality of Service
With the proper ICT system in place, citizens find it easy to submit reports on problems they are facing with a particular public service delivery. This can be made possible throughout different sectors of governance, such as, education, healthcare, justice and infrastructure. With the right tools for communication in place, government organizations are able to streamline their communication, ensuring that they are able to provide better service quality to the people by solving their problems efficiently. ICT is a crucial component of the government because whenever the government services of a nation break down it is the people, and ultimately the government who suffer.
ICT systems are being used by the government of Afghanistan to deliver crucial public services at the locations that are convenient to the citizens. By using specifically designed ICT applications, governments are better able to provide the necessary services to people at a district, state and central government level, ensuring that people are able to get the services they need right at their door steps.
Better, Unbiased Monitoring
ICT systems make it possible to deliver improved and unbiased monitoring systems to help identify various malpractices. By the effective monitoring of government and inter-government transactions, ICT can help curb corruption by monitoring various transactions. ICT systems deliver a level of transparency that’s unmatched and can have far reaching benefits.
Advanced Data Collection
ICT gives organizations the ability to carry out enhanced intelligence data collection for both internal and external agencies. Having the right algorithms in place can analyze data and raise red flags based on the analyzed data. Using ICT can help increase the speed of government approved projects by using automated data collection processes. This can significantly increase the productivity of government agencies across various industries. The high level of transparency with ICT applications means that the technology will be less likely to be vulnerable to corruption. Democracy can be fostered by embracing a greater diversity in communication technology and software such as those provided by ICT. By unbundling communication functions at all levels of governance, ICT can lead to more efficient, low-cost public services. The mobility and portability that distributed innovation brings along with it, creates a rich environment for the cultivation of good governance.